Client Success
Delivering results-driven customer support to ensure your success.
With you every step of the way.
At Marketware, we don’t only focus on our latest features and buttons. We focus on improving your team’s efficiency and bottom-line performance. When you join the Marketware team, you’ll be assigned a dedicated Client Success Executive (CSE) to be with you and your team every step of the way. Our team of Executives have all formerly worked as liaisons and recruiters and have an extensive knowledge base of the industry and product. From implementation and onboarding to your day-to-day activities, we’ll be here to support and enable your organization to strengthen and grow.
Getting your team started with Marketware.
As you dive in, we know questions may arise. Your dedicated Client Success Executive will guide you through Marketware to help you find growth opportunities for your organization. Your CSE is your go-to representative for all things physician relations, data analytics, recruiting, and onboarding. They will be in touch with you often. From weekly calls and emails, you’ll find they’re always there to keep you moving forward.
Implementation Process
Marketware implementation isn’t just a 1-&-done sort of thing. Once you’ve joined, our Client Success team will begin onboarding your organization in 5 stages.
1. Discovery
As you get started, you’ll work with your dedicated Client Success Executive (CSE) to set a timeline that aligns with your needs. This initial phase allows us to understand your organization’s strategic priorities and establish next steps.
By focusing on these foundational elements, we ensure that the implementation process not only meets but exceeds your expectations, paving the way for long-term success and collaboration.
2. Planning
In this stage, we’ll work together to gain a thorough understanding of your internal and external data assets. While also setting up both the software and its users, to ensure everyone is equipped and ready to leverage the platforms effectively from day one.
3. Training
Now it’s time to get going! Your dedicated Client Success Executive (CSE) will coordinate with you to set up online modules tailored and virtual training sessions covering essential features and functionalities. We will also review your claims data together, ensuring that you understand how to leverage this information for strategic decision-making.
Lastly, we’ll facilitate live training sessions where your team can ask questions and engage directly with our experts. This ensures that everyone on your team feels educated and ready to maximize their use of Marketware’s tools from day one.
4. Launch
The launch phase is an exciting time when all preparations come together. Our support doesn’t waver — we remain available before, during, and after launch to assist users with any questions or challenges they may face. Additionally, we provide ongoing training support and refine any data as needed to optimize performance.
5. Onboarding
Even after launch, our commitment continues with regular check-ins with your Client Success Executive. These calls are an opportunity for us to share best practices and provide ongoing assistance — ensuring you have everything you need for continued success.
Ensuring Success
Following implementation, your dedicated Client Success Executive will remain an invaluable resource. Acting as both an advocate for your needs and a strategic partner. This is accomplished through routine Executive Business Reviews (EBRs).
EBRs are designed to engage your key stakeholders in understanding how optimization of Marketware can further support a positive return on investment. During these scheduled meetings, we’ll focus on analyzing performance metrics and discussing optimization strategies that can further align Marketware with your organizational goals.
What Our Customers Are Saying
I love my experience with Marketware. From the very beginning of exploring products to help with the physician liaison program to the sales process and the continued support, all expectations are always exceeded. Our customer support manager has also been with us from the very beginning and is always helpful, professional, and available.
We continually rely on Marketware’s Physician Strategy Suite for many key decisions regarding physicians and their practices.
Marketware’s physician relationship management and analytics platforms have been very useful for our team to prioritize targets and areas to promote.
Our Client Success Executive has been phenomenal in educating me and my work colleagues about Marketware’s Physician Strategy Suite, answering questions, and providing training and recommendations. Our strategist is timely in her communications, patient in her explanations, and demonstrates a deep working knowledge of Marketware.
Supported Healthcare Organizations
Meet the Client Success Team
Danielle Krystyniak
Director, Client Success
Jennifer Schimpf, MS, RHIA
Client Success Executive
Kristy Leonard
Client Success Executive
Cassie Mero
Client Success Specialist
Cassie is an integral part of the Marketware team, supporting our clients as they begin to learn the ins and outs of our product. Cassie works behind the scenes to train Marketware’s users, manage user requests, and ensure that your team has the best experience possible during your Marketware journey.